The hospitality and events industry thrives on memorable experiences and operational excellence. Paxform’s Hospitality & Events solutions digitize critical guest touchpoints with intuitive interfaces that enhance experiences while streamlining operations, improving service delivery, and capturing valuable guest information.
Use sleek check-in applications to streamline arrivals and reduce wait times. Guests can register online before arrival or on-site using mobile-first forms. You collect accurate guest data in real time while creating a stress-free first impression. Ideal for hotels, restaurants, and venues.
Whether you’re managing a hotel suite, table reservation, or venue rental, digital reservation forms let you automate availability checks, collect guest preferences, and send confirmations instantly. You can also include personalized fields for group bookings, dietary needs, or early check-ins.
From private dinners to concerts, you can easily register attendees, issue tickets, and process secure payments, all through customizable digital forms. Automate headcounts, vendor submissions, and guest communication in just a few clicks.
Whether it’s a flower arrangement, dietary restriction, or room upgrade, let guests submit requests before or during their stay. Route each request to the right team, prioritize them by urgency, and provide updates to guests keeping every service seamless.
Give your guests more time to enjoy their stay while your staff operates efficiently. With mobile-first queue systems, visitors can check-in from their phones, get live updates, and receive alerts when it’s their turn. This keeps traffic flowing across receptions, dining areas, and attractions.
Send short feedback forms post-service or post-checkout to capture experiences, preferences, and suggestions. The built-in analytics dashboards help you track satisfaction scores, identify service trends, and measure team responsiveness over time.
Track and log all arrivals to your space vendors, contractors, or guests with a structured digital visitor management system. You ensure security compliance while maintaining professional service at all access points.
With structured digital service request forms, you can ensure that every need is received, categorized, and routed to the right department. You keep guests informed and eliminate missed or duplicated requests across your hospitality environment.
Whether it’s a corporate event or a group tour, streamline planning with shared approval forms, vendor coordination workflows, and guest communication tools. You keep everything on schedule, with clear visibility at every step.
In today’s digital world, effective information management is critical for individuals and organizations alike. Paxform delivers tailored solutions that address the specific needs of personal users, businesses, and enterprise-scale operations—all built on our foundation of security, control, and efficiency.
- Digital check-in forms
- Pre-arrival questionnaires
- Special request submissions
- Early/late check-out requests
- Concierge service requests
- Maintenance requests
- Room service orders
- Amenity reservations
- Loyalty program enrollment
- Guest satisfaction surveys
- Reservation requests
- Special occasion information
- Dietary restriction notifications
- Private dining inquiries
- Table wait list management
- Pre-order meal selections
- Feedback collection forms
- Loyalty program enrollment
- Catering request forms
- Online ordering forms
- Event registration forms
- Vendor application forms
- Space rental agreements
- Equipment rental requests
- Event setup specifications
- Catering order forms
- Guest list management
- Speaker/performer information
- Attendee check-in
- Post-event evaluation forms
- Tour booking forms
- Activity reservations
- Guide/instructor requests
- Special accommodation requests
- Group booking coordination
- Waiver/liability forms
- Capacity management forms
- Safety briefing acknowledgments
- Experience rating surveys
- Photo/souvenir purchase forms
We review how your organization handles check-ins, bookings, and service touchpoints to identify improvement opportunities.
You receive an in-depth workflow analysis, ensuring every form aligns with your real-world processes and team structures.
We configure your forms, queues, and dashboards based on your specific hospitality workflows, ensuring relevance and usability.
Your system will connect smoothly with property management, POS systems, CRMs, and third-party tools you already use.
We onboard your team, ensuring they understand how to manage requests, review analytics, and respond to guest interactions.
We help you introduce the platform to guests seamlessly, whether by email, signage, or QR-based form access.
Features
Hotels
Restaurants
Events
Digital Forms
Queue Management
Request Tracking
Payment Processing
Workflow Automation
Feedback Collection
Mobile Optimization
System Integration
Guest Profiles
Staff Assignments
Custom Branding
Analytics Dashboard
Paxform enhances guest experiences through multiple features designed specifically for hospitality environments:
- Eliminating wait times with virtual queuing and pre-arrival processes
- Enabling service personalization through structured request collection
- Providing convenient digital alternatives to traditional paper forms
- Facilitating seamless service delivery through proper information routing
- Offering mobile accessibility for on-the-go interactions
- Creating consistency across all guest touchpoints
- Enabling staff to focus on meaningful guest interactions rather than administrative tasks
These capabilities combine to create more efficient, guest-centered experiences that demonstrate your commitment to service excellence while streamlining operations.
Yes, Paxform offers integration capabilities with major hospitality systems including property management systems (PMS), point-of-sale (POS), reservation platforms, and event management software. These integrations can be implemented through standard connectors for popular platforms or custom API connections for proprietary systems. Our hospitality team has extensive experience connecting Paxform with the specialized systems used throughout the hospitality and events industry.
Paxform provides comprehensive tools for guest data collection and utilization:
- Customizable forms that gather exactly the information you need
- Structured data collection that ensures consistency and completeness
- Secure storage of guest preferences and special requirements
- Integration with CRM and loyalty systems to build comprehensive guest profiles
- Analytics that identify trends and opportunities in guest requests
- Follow-up automation for post-stay engagement
- Preference tracking for personalization during return visits
These capabilities help transform one-time visitors into loyal guests through personalized service informed by structured data collection.
Absolutely. Paxform’s hospitality solutions can be extensively customized for specific service areas, property types, dining concepts, event categories, and guest segments. Our platform includes templates for common hospitality processes, but every implementation is tailored to your organization’s specific service model, terminology, and brand standards.
Paxform supports multilingual implementations that enable:
- Form presentation in the guest’s preferred language
- Automatic translation of submitted information for staff
- Multi-language confirmation and communication messages
- Language preference tracking for future interactions
- Region-specific formatting for dates, times, and other standards
- Cultural considerations in form design and terminology
These capabilities ensure your international guests receive the same quality digital experience regardless of language preference.
Implementation timelines vary based on complexity, but many hospitality organizations successfully deploy initial Paxform solutions within 4-6 weeks. Our implementation approach emphasizes minimal disruption to guest services, with phased deployment that allows you to transform one area of operations at a time. We work closely with your operational and IT teams to ensure implementation aligns with your business rhythm and seasonal considerations.