Sector
Higher Education
Size
30,000-40,000 students
Forms Managed
150+ administrative forms
Key Challenge
Scattered forms, peak enrolment support, inconsistent experience
Implementation
2-3 weeks typical
/ Illustrative scenario /
Typical implementation for a large university consolidating administrative forms and improving student self-service capabilities
Results based on industry benchmarks for universities of this size. Actual outcomes vary by student demographics, faculty structure, and existing systems integration.
Potential Annual Savings
Universities can expect savings between $50K-80K per annum.
Reduction in support queries
Expect 30-40% reduction in support queries for your teams.
Student satisfaction
Between 85% to 90% of users will find and complete forms by themselves.
Multi-clinic healthcare providers serving rural and regional communities face operational and digital barriers that impact efficiency, patient experience, and data accuracy.
Organizations in this scenario typically implement Gateway with three core capabilities:
01 . Forms Portal for centralised access
The Forms Portal consolidates all forms by category:
02 . Private Forms for student-specific documentation
Students log in to see personal dashboards with assigned forms based on enrollment status, program requirements, and ongoing processes.
03 . Form Finder for complex processes like scholarship applications
The Form Finder helps parents and students navigate complex multi-form processes, guiding them through scholarship eligibility, special consideration applications, and program transfers with simple questions.
Organizations implementing this scenario typically consolidate 40+ separate form pages into a single branded portal. Student services support queries commonly drop 30-40% as most “where’s the form” questions are eliminated. During peak enrollment, typical support backlogs are significantly reduced.
Organizations implementing this scenario typically consolidate 40+ separate form pages into a single branded portal. Student services support queries
commonly drop 30-40% as most “where’s the form” questions are eliminated. During peak enrollment, typical support backlogs are significantly reduced.
Annual savings typically range from $50,000-$80,000 from reduced support time and improved enrollment efficiency. Implementations often become models for other administrative digitization projects across campus.
Organizations implementing this scenario typically consolidate 40+ separate form pages into a single branded portal. Student services support queries commonly drop 30-40% as most “where’s the form” questions are eliminated. During peak enrollment, typical support backlogs are significantly reduced.
Organizations implementing this scenario typically consolidate 40+ separate form pages into a single branded portal. Student services support queries
commonly drop 30-40% as most “where’s the form” questions are eliminated. During peak enrollment, typical support backlogs are significantly reduced.
Annual savings typically range from $50,000-$80,000 from reduced support time and improved enrollment efficiency. Implementations often become models for other administrative digitization projects across campus.
Every institution is different. Book a consultation to discuss how this scenario could be tailored to your specific requirements.
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