Sector
Aged Care & Disability Services
Size
200-500 active clients
Forms Managed
50-80 assessment & care forms
Key Challenge
Care assessments, NDIS compliance, family communications, offline home visits
Implementation
3-4 weeks typical
/ Illustrative scenario /
Typical implementation for NDIS and aged care providers achieving 90-100% assessment completion, reducing family enquiries by 60% and enabling offline home visit documentation.
Results based on industry benchmarks and typical implementations for aged care and NDIS providers of this size. Actual outcomes vary by client demographics, adoption rates, and existing processes.
Potential Annual Savings
Utility Infrastructures an save up to $55K-95K per annum.
Reduction in family enquiries
Expect 60-75% reduction in support queries for your teams.
Assessment completion rate
90-100% of all users can navigate and complete forms successfully.
Care assessment forms sent via email are frequently lost or incomplete. Family members call repeatedly asking about care plans, assessments and documentation. Support coordinators conducting home assessments in areas with poor connectivity cannot complete forms digitally, forcing paper-based documentation and manual data entry.
Organizations in this scenario typically implement Gateway with three core capabilities:
01 . Private Forms for family/client portals
Family members and clients receive secure access to personal dashboards showing care plans, assessment schedules, NDIS documentation and service reports.
02 . Offline Access for support coordinators
Support coordinators download assessment forms to tablets, complete them during home visits entirely offline (including photos and observations), with automatic sync when connectivity returns.
03 . Advisor Assist for complex NDIS applications.
For complex NDIS plan applications requiring detailed documentation, administrative staff use Advisor Assist to guide families through forms in real-time, ensuring all required information is captured correctly for submission.
Planning & NDIS Compliance Review Form inventory, NDIS requirements mapping, client/family portal design, offline assessment requirements, privacy and security review.
Configuration & Integration Portal configuration, private dashboard setup, NDIS form templates, offline assessment forms, care plan workflows, integration with care management systems.
Testing & Training Offline testing in field conditions, UAT with support coordinators, family portal testing, NDIS compliance validation.
Launch & Support Soft launch with pilot clients, coordinator training, family communications and onboarding, full rollout, ongoing support.
Organisations implementing this scenario typically see care assessment completion rates increase from 60-70% to 90-100% as assessments can be completed digitally on-site during home visits. Family enquiries commonly drop 60-75% as families gain 24/7 access to care information through secure portals.
NDIS documentation compliance reaches 100% as all required forms are captured with proper validation and automatically organised for submissions. Support coordinator satisfaction significantly improves as offline forms eliminate post-visit admin work and manual data entry.
Annual savings typically range from $55,000-$95,000 from reduced administrative overhead, improved assessment efficiency and fewer compliance-related issues. Family satisfaction scores often increase 25-35 percentage points as visibility and communication improve.
Service coordinator time spent on documentation commonly reduces by 40-60%, allowing more time for direct client interaction. NDIS plan review preparation time typically reduces by 50% as all documentation is already organised and accessible.
Organisations implementing this scenario typically see care assessment completion rates increase from 60-70% to 90-100% as assessments can be completed digitally on-site during home visits. Family enquiries commonly drop 60-75% as families gain 24/7 access to care information through secure portals.
NDIS documentation compliance reaches 100% as all required forms are captured with proper validation and automatically organised for submissions. Support coordinator satisfaction significantly improves as offline forms eliminate post-visit admin work and manual data entry.
Annual savings typically range from $55,000-$95,000 from reduced administrative overhead, improved assessment efficiency and fewer compliance-related issues. Family satisfaction scores often increase 25-35 percentage points as visibility and communication improve.
Service coordinator time spent on documentation commonly reduces by 40-60%, allowing more time for direct client interaction. NDIS plan review preparation time typically reduces by 50% as all documentation is already organised and accessible.
Every aged care and NDIS provider has unique requirements. Book a consultation to discuss how this scenario could be tailored to your specific care delivery and compliance needs.
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