Give customers, staff, and field teams one branded portal to find, access, and complete any form—with guided help when they need it, and offline access when they don’t have signal.
You’ve digitized your forms. You’ve moved processes online. But your customers still can’t find what they need.
They’re calling to ask which form
Support teams spend hours directing users to the right application or permit form. Every call costs time and money.
They’re filling out the wrong form
Users guess which form applies to them. Wrong submissions create rework and frustration on both sides.
They can’t find the link you sent
“I didn’t get the email” means forms sit incomplete while processes stall. Lost links mean lost time.
Staff re-key data from phone calls
Manual data entry from phone conversations. Double handling. Transcription errors. Wasted administrative time.
Field teams wait for signal
Inspectors and nurses can’t submit forms from basements, remote sites, or areas with poor connectivity.
Forms are scattered everywhere
Public forms buried across your website in dozens of different navigation paths. No one place to find everything.
Gateway gives everyone—customers, staff, field workers—a single branded entry point to every form in your organization. How they use it depends on what they need.
Replace dozens of scattered links with one branded portal. Customers browse by category, search by keyword, or filter by relevance. One URL replaces your entire forms architecture.
Best for: Organizations with 20+ public-facing forms
Not everyone knows which form applies to them. Form Finder asks 2–3 simple questions and recommends exactly the right form. Eliminates “which form do I need?” support calls.
Best for: Complex processes with multiple form types
Some forms aren’t for everyone—they’re for specific people. Signed-in users see forms assigned directly to them by staff, triggered by workflows, or part of ongoing processes.
Best for: Patient follow-ups, client onboarding, compliance tasks
Complex applications don’t have to mean incomplete submissions. Staff can guide users through forms in real-time, answering questions and ensuring accuracy as they go.
Best for: Grant applications, detailed assessments
Field teams don’t wait for signal. Users download forms to their device, complete them underground, in remote locations, or anywhere without connectivity. Data syncs automatically when back online.
Best for: Inspections, home visits, remote field work
From scattered to streamlined in four steps
01 . Connect your forms
Gateway integrates with your existing Paxform forms. No migration, no rebuilding.
02 . Configure your portal
Organise forms by category, set up guided paths, customize branding.
03 . Share one link
Distribute a single URL, QR code, or embed on your website.
04 . Users choose their path
Self-service, guided, assisted, or offline—whatever fits their situation.
Gateway serves regulated industries and public-facing organizations where form completion isn’t optional—it’s required.
Healthcare Providers
Patients access intake forms before appointments through a personal dashboard. Community nurses complete home visit assessments offline in areas with poor connectivity. Administrative staff guide patients through detailed health questionnaires via Advisor Assist.
Common use cases:
Gateway is designed for organizations operating under compliance frameworks, data protection requirements, and procurement standards. Security, auditability, and governance aren’t afterthoughts—they’re built in.
Australian-hosted infrastructure with data residency guarantees
Complete activity logging for compliance and accountability. Complete activity logging
WCAG 2.1 AA accessible, meeting government standards
Complete activity logging for compliance and accountability
Complete activity logging for compliance and accountability. Complete activity logging
Granular permission controls for staff and user access
Enterprise-grade security with end-to-end encryption
Complete activity logging for compliance and accountability. Complete activity logging
Trusted by councils and public sector organizations
Gateway is designed for organizations operating under compliance frameworks, data protection requirements, and procurement standards. Security, auditability, and governance aren’t afterthoughts—they’re built in.
| Challenge | Traditional Approach | With Gateway |
|---|---|---|
| 1. Finding forms | Scattered across website, multiple navigation paths | Single searchable portal, one URL |
| 2. Choosing the right form | Phone calls to support, trial and error | Guided Form Finder with 2–3 questions |
| 3. Tracking assigned forms | Lost emails, broken links | Personal dashboard, always accessible |
| 4. Complex applications | High abandonment, incomplete submissions | Live staff guidance via Advisor Assist |
| 5. Field work without signal | Paper fallback, delayed submission | Offline PWA, automatic sync |
Most organizations are live within 1–2 weeks. Connect your forms, configure categories and paths, customize branding, and launch. No complex integration or development required.
Yes. Gateway connects directly to your current Paxform forms. No migration, no rebuilding, no disruption to live processes.
Completely. Apply your logo, colors, and styling. The portal appears as a seamless extension of your digital presence.
Gateway meets WCAG 2.1 AA accessibility standards and is designed for organizations operating under compliance frameworks.
Gateway meets WCAG 2.1 AA accessibility standards and is designed for organizations operating under compliance frameworks.
- SOC 2 Type II Compliant
- GDPR Compliant
- 256-bit Encryption
- CCPA Compliant
- Essential 8 Compliant
Customer data is protected end-to-end with encryption — completely private and never for sale.
